Dec 122009

Emotional Intelligence has been incorporated into our NLP Foundations courses.

   	The Smart New Way to Get Hired -- Use Emotional Intelligence and Land the Right Job

Emotional intelligence expert Lisa Caldas Kappesser unveils how to identify, use, and enhance emotional intelligence to make a smart career choice, find the best job, and score the job offer. Her book, The Smart New Way to Get Hired, provides a quiz that helps job seekers assess their level of emotional intelligence. Practical exercises and examples teach them how to stand out in the job search, by using four areas of emotional intelligence: self awareness, self-management, social awareness, and social skills. Readers also learn how to overcome job search roadblocks and gain confidence and skills in understanding themselves and in dealing with employers and colleagues. The Smart New Way to Get Hired is highly practical and spends less time on theory and research and more time on how readers can make the most of their emotional intelligence.

Hire Ground, January 21, 2010
Do hiring managers know your ’emotional IQ’?
By Randy Woods, NWjobs

[excerpt]original article
Ever wonder how some people manage to sail through the job search process? Even though you plan your answers meticulously and research positions as much as possible, there are some people who seem to know how to make a connection quickly and nail the interview every time.

True, an abundance of brains, charm and luck may have something to do with it. Career coach Lisa Caldas Kappesser, however, says something far more subtle is more often at work. The hiring managers are picking up on what she calls “emotional intelligence” coming from the interviewee. This isn’t intelligence that shows up in someone’s resume or work history, it comes across in the way a person communicates, both verbally and nonverbally.

In her new book “The Smart New Way to Get Hired: Use Emotional Intelligence and Land the Right Job,” Kappesser describes how emotional intelligence can be measured by a combination of four skill sets: self-awareness, self-management, social awareness and social skills.

“Employers look for emotional intelligence when they hire or promote employees,” says Kappesser, president of EQ Coaching Solutions. “They’re developing structured interview questions and giving assessments that tap into emotional intelligence, because research has convinced them that such intelligence is a critical part of developing high potentials, star performers and leaders.”

Here are a few techniques from Kappesser’s book to help strengthen your four main skill sets and boost your confidence in time for your next interview.

Focus on three main points. Choose three messages that should be highlighted throughout your overall interview performance. It could be technical skills, experience or ability to solve problems. Whatever works for your particular situation, “plan how you will get these points across through your answers to interview questions,” Kappesser says.

Research what the company needs. It’s amazing how many job candidates still don’t bother to read any further about potential employers beyond the job listings. “Employers admire candidates who show genuine interest in their company by being knowledgeable,” she says. “Share with them how you plan to meet those needs.”

Know your brand. “Ask yourself how you want others to think of you and remember you when you leave the interview,” Kappesser says. If you emphasize what is unique about yourself, this image will remain in the hiring manager’s mind and could help you stand out from the crowd.

Create a good communication flow. Demonstrate your interest and communication skills by asking questions, especially if you don’t understand something, she says. But remember to be brief. “Let the interviewer ask for more details about any information you share,” she adds.

Smile and show a sense of humor. It seems obvious, but many interviewees are too nervous to allow their sense of humor show through. A little levity, Kappesser says, “helps create a positive connection with the interviewer, which can give you the edge over other qualified candidates.”

Writer and editor Randy Woods has filled out more job applications than he can count — so you don’t have to. Email him at

Emotional Intelligence has been incorporated into our NLP Foundations courses.

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